Customer support
Enable customers and support teams to communicate through WhatsApp and connect conversations to existing service workflows.
WhatsApp & Conversational Systems
Build WhatsApp into the way your business communicates with customers. TDC helps businesses integrate messaging, automation and conversational experiences into their applications and business processes.
Built around your business
Build WhatsApp into your customer experience
TDC provides the technology and integration layer businesses need to make WhatsApp part of their own products, applications and customer journeys.
We enable businesses to integrate WhatsApp into their existing applications, platforms and operational processes. Clients can send, receive and manage WhatsApp communications with their customers, then connect those conversations to the systems they already use.
Depending on the solution, clients can use this functionality through TDC's APIs or through systems developed and managed by TDC.
Where it fits
What businesses can use it for
Notifications & service updates
Send relevant transactional messages, reminders, status updates and other customer communications.
Customer onboarding
Guide customers through onboarding, registration or information-gathering journeys using conversational interactions.
Feedback & surveys
Collect structured customer feedback and responses through WhatsApp conversations.
Automated conversations
Create conversational journeys that guide customers through common requests, questions and business processes.
Connected customer journeys
Connect WhatsApp interactions to business systems so conversations can trigger or support broader customer workflows.
Connected, not standalone
Integrate with your existing systems
WhatsApp does not have to operate as a standalone channel.
TDC can connect WhatsApp conversations to the applications and systems our clients already use, allowing information and customer interactions to move between those systems as part of a broader business process.
Our APIs and integration services allow clients to incorporate WhatsApp functionality into their own software and workflows.
Clear and purposeful
How we use WhatsApp information
When providing WhatsApp services for a client, TDC processes messages and related information as needed to deliver the service on that client's behalf.
This information may be used to receive and deliver messages, manage conversations, connect interactions to the client's systems, support automated customer journeys and provide the functionality requested by the client.
Our clients use the service to communicate with their own customers and users through WhatsApp. TDC handles the information required to provide and support the agreed service for that client.
Read our Privacy Policy →Work in the real world
Built around real business processes
WhatsApp is already part of the systems and customer journeys we build. Here are three examples from our work.
Fuel-retailer customer engagement
A WhatsApp campaign for a national fuel provider achieved more than four times the engagement of comparable campaigns that did not use WhatsApp.
Real-time customer feedback
A QR code takes customers into WhatsApp, where a pre-filled message starts an automated questionnaire for queries, compliments or complaints.
Journey reminders & updates
A journey and milestone-tracking app connects with WhatsApp to deliver timely reminders and updates to its users.
Thinking about using WhatsApp in your business?
Whether you need a standalone conversational experience or want to integrate WhatsApp into an existing platform, we can help you design and build the right solution.
Talk to us